Refund Policy

1. Refund Eligibility

We offer refunds under the following circumstances:

• Service unavailability exceeding 24 hours
• Technical issues preventing service usage
• Billing errors or unauthorized charges
• Cancellation within 14 days of subscription start (first-time subscribers only)

2. Refund Process

To request a refund:

1. Contact our support team through the dashboard
2. Provide your account details and reason for refund
3. Include any relevant documentation or screenshots
4. Allow up to 5-7 business days for review and processing

3. Non-Refundable Items

The following are not eligible for refunds:

• Partial month or usage-based charges
• Add-on services or features
• Accounts terminated for policy violations
• Requests made after 14 days of purchase

4. Refund Method

Refunds will be processed to the original payment method used for the purchase. Processing time may vary depending on your payment provider.

5. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.