Privacy Policy (Crawleo)

1) What We Collect

A) Information you provide

• Account info (name, email, password or auth method)
• Support communications (messages you send to our team)

B) Billing information

Payments are handled by payment processors (e.g., Paddle/Stripe or similar). We typically receive limited billing details (like payment status and partial card metadata) and do not store full card numbers.

C) Minimal service metadata (for operating the API)

We may collect limited metadata required to run the service and bill correctly, such as:

• API key identifier (not your secret key in plain form)
• Subscription plan
• Request counts / usage counters
• Basic request metadata for reliability/security (e.g., timestamps, response status, and rate-limit signals)

2) What We Do Not Do (Core Privacy Promises)

Crawleo is built to avoid the “AI industry standard” data grab.

• No training: We do not use your data, prompts, queries, URLs, or retrieved content to train or fine-tune any AI/ML models.
• No selling: We do not sell your personal information or your usage data to any company.
• No profiling / ads: We do not build advertising profiles, run targeted ads based on your usage, or monetize your activity.
• No usage-content retention: We do not store your search queries, target URLs, or the extracted page content as a persistent history of your usage.

3) How We Use Information

We use information strictly to:

• Provide and maintain the website and APIs
• Authenticate requests and enforce rate limits
• Process subscriptions, invoices, and usage-based billing
• Prevent fraud, abuse, and attacks
• Provide customer support and respond to requests
• Comply with legal obligations (when required)

4) How Crawleo Processes Your API Requests (Important)

When you call our APIs, we must temporarily process:

• Your query (Search API)
• Your URLs (Crawler API)
• The content fetched from the public web

This processing is performed only to return your response. We do not store the content you fetch as a user history, and we do not reuse it for training or advertising.

5) Sharing of Information

We do not sell your data. We share limited information only in these cases:

A) Service providers (“processors”)

We may use infrastructure and payment vendors to operate Crawleo (hosting, monitoring, billing). They may process limited data only to provide services to us, under contractual obligations.

B) Third-party sources needed to fulfill your request

To provide search results or fetch a page, we may send necessary request data (e.g., a query or URL) to third-party services (search index providers, hosting networks) as a technical requirement. We minimize what is shared.

C) Legal and safety

We may disclose information if required to comply with law, enforce our terms, or protect users and the service from fraud/abuse.

6) Data Retention

We keep data only as long as needed for:

• Account administration
• Billing records (tax/compliance)
• Security and abuse prevention

We do not retain a persistent log/history of your usage content (queries, URLs, or extracted content) as a product feature.

7) Security

We use appropriate technical and organizational safeguards to protect information (encryption in transit, access controls, least-privilege practices, and operational monitoring).

8) Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to certain processing
• Request data portability (where applicable)

To exercise your rights, contact us using the details below.

9) International Users

If you use Crawleo from outside the country where we operate, your data may be processed internationally. We apply reasonable safeguards to protect it.

10) Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will post an updated version with a new “Last updated” date.